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User-Provided InformationThe Application/Website/Services/products obtain the information you provide when you download and register for the Application or Services or products. When you register with us, you generally provide (a) your name, age, phone number, state, district and school name; (b) transaction-related information, such as when you make purchases, respond to any offers, or download or use applications from us; (c) information you provide us when you contact us for help; (d) information you enter into our system when using the Application/Services/products, such as registration. The said information collected from the users could be categorised as “Personal Information”, “Sensitive Personal Information” and “Associated Information”. Personal Information, Sensitive Personal Information and Associated Information (each as individually defined under this Information Technology (Reasonable security practices and procedures and sensitive personal data or information) Rules, 2011 (the “Data Protection Rules”)) shall collectively be referred to as 'Information' in this Policy. We may use the Information to contact you from time to time, to provide you with the Services, important information, required notices, and marketing promotions. We will ask you when we need more information that personally identifies you (personal information) or allows us to contact you. We will not differentiate between who is using the device to access the Application, Website or Services, or products, so long as the log-in/access credentials match with yours. In order to make the best use of the Application/Website/Services/products and enable your Information to be captured accurately on the Application/Website/Services/products, you must be logged in using your credentials.
Automatically Collected InformationIn addition, the Application/products/Services may collect certain information automatically, including, but not limited to, the type of mobile device you use, your mobile device unique device ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browsers you use, and information about the way you use the Application/Services/products. As is true of most Mobile applications, we also collect other relevant information as per the permissions that you provide. We use an outside credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purpose.
Use of your Personal InformationWe use the collected information to analyze trends, conduct research, administer the Application/Services and products, learn about each user's learning patterns and movements around the Application/Services and products and gather demographic information and usage behavior about our user base as a whole. Aggregated and individual, anonymized, and non-anonymized data may periodically be transmitted to external service providers to help us improve the Application, products, and our Services. We will share your information with third parties only in the ways that are described below in this Policy. We may use the individual data and behavior patterns combined with personal information to provide you with personalized content and better your learning objectives. Third parties provide certain services which we may use to analyze the data and information to personalize, drive insights and help us better your experience or reach out to you with more value-added applications, products, information, and services. However, these third-party companies do not have any independent right to share this information. We do not sell, trade, or share your information to any third party (except subsidiaries/affiliates of the company for related offerings) unless we have been expressly authorized by you either in writing or electronically to do so. We may at times provide aggregate statistics about our customers, traffic patterns, and related site information to reputable third parties, however, information this information when disclosed will be in an aggregate form and does not contain any of your Personally Identifiable Information. Suno Kitaab will occasionally send email notices, messages, or contact you to communicate about our Services, products, and benefits, as they are considered an essential part of the Services/products you have chosen. We may disclose Information: - as required by law, such as to comply with a subpoena or similar legal process; - to enforce applicable ToU, including investigation of potential violations thereof; - when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, address security or technical issues or respond to a government request; - with our trusted services providers who work on our behalf, do not have an independent use of the information we disclose to them and have agreed to adhere to the rules outlined in this Policy; - to protect against imminent harm to the rights, property, or safety of the Application/Website/ Suno Kitaab Private Limited or its users or the public as required or permitted by law; - with third-party service providers in order to personalize the Application/Website/Services/products for a better user experience and to perform behavioral analysis; - Any portion of the Information containing personal data relating to minors provided by you shall be deemed to be given with the consent of the minor's legal guardian. Such consent is deemed to be provided by your registration with us.
Access to your Personal InformationWe will provide you with the means to ensure that your Personal Information is correct and current. If you have filled out a user profile, we will provide an obvious way for you to access and change your profile from our Application/Services/Website/products. We adopt reasonable security measures to protect your password from being exposed or disclosed to anyone.
AlertsWe may alert you by email or phone or whatsapp (through SMS/call) to inform you about new service offerings of the Company or occasionally send you messages to wish you and its subsidiaries/affiliates or other information which we feel might be useful for you, through the company or its subsidiaries/affiliates.
Public ForumsWhen you use certain features on our website like the discussion forums and you post or share your personal information such as comments, messages, files, photos, will be available to all users, and will be in the public domain. All such sharing of information is done at your own risk. Please keep in mind that if you disclose personal information in your profile or when posting on our forums this information may become publicly available.
SecurityWe are concerned about safeguarding the confidentiality of your Information. We provide physical, electronic, and procedural safeguards to protect the Information we process and maintain. For example, we limit access to this information to authorized employees only who need to know that information in order to operate, develop or improve our Application/Services/products/Website. Please be aware that, although we endeavor to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
How Long Do We Retain User Data?Currently, we plan to retain user data while an account is active and for at least three years afterward. We may alter this practice according to legal and business requirements. For example, we may lengthen the retention period for some data if needed to comply with law or voluntary codes of conduct. Unless otherwise prohibited, we may shorten the retention period for some types of data if needed to free up storage space.
Log informationWhen you access our Website, our servers automatically record information that your browser sends whenever you visit a website. These server logs may include information such as your web request, internet protocol address, browser type, browser language, the date and time of your request, and one or more cookies that may uniquely identify your browser.
User communicationsWhen you send an email or other communication to us, we may retain those communications in order to process your inquiries, respond to your requests and improve our Services.
Your ConsentWe believe that every user of our Application/Services/products/Website must be in a position to provide informed consent before providing any Information required for the use of the Application/Services/products/Website. By registering with us, you are expressly consenting to our collection, processing, storing, disclosing, and handling of your information as outlined in this Policy now and as amended by us. Processing, your information in any way, including, but not limited to, collecting, storing, deleting, using, combining, sharing, transferring, and disclosing information, all of which activities will take place in India. If you reside outside India your information will be transferred, processed, and stored in accordance with the applicable data protection laws of India.
Contact InformationOur Grievance Officer shall undertake all reasonable efforts to address your grievances at the earliest possible opportunity. You may contact us at Grievance Officer: Mr. Ajay 307, Supreme Cowork DLF Mall, Shalimar Bagh, Delhi, 110088, India. Reach out to us at [email protected], in case of any queries.
Data Collection and UseIn order to provide and improve our Services, Suno Kitaab collects certain types of information from our users. This section describes the types of data we collect, how we use it, and your rights regarding this data.
Information We CollectWhen you use our app, we may collect the following types of information: 1. Personal Information: We may collect personal data such as your name and phone number. This information is required to create and manage your account within the app. 2. App Usage Information: We may collect information about how you use our app, including crash data and diagnostic data. This information helps us understand how our app is being used and allows us to identify and fix any issues that may arise.
How We Use YourInformation 1. To provide and manage your account: We use your personal information to create and manage your account within our app. This includes communicating with you about your account and providing support when needed. 2. For analytics and app improvement: We use crash data and diagnostic data to analyze and improve our app's performance, functionality, and user experience. This information helps us identify any problems or areas that need improvement so we can continue to make our app better for our users.